RxRunnerPrivacy

RxRunner Privacy Policy

Your privacy and the security of your medical information is our top priority. Learn how we collect, use, and protect your personal and health information.

Last Updated: January 1, 2025
Effective Date: January 1, 2025
Table of Contents
1. Information We Collect
2. How We Use Your Information
3. Information Sharing and Disclosure
4. Data Security and Protection
5. HIPAA Compliance
6. Your Privacy Rights
7. Cookies and Tracking Technologies
8. Third-Party Services
9. Data Retention
10. Children's Privacy
11. International Data Transfers
12. Changes to This Policy
13. Contact Information
Overview

RxRunner, Inc. ('RxRunner,' 'we,' 'us,' or 'our') is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our medical delivery services, website, mobile application, and related services (collectively, the 'Services').

Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

  • •Name, address, phone number, and email address
  • •Date of birth and government-issued identification
  • •Emergency contact information
  • •Payment and billing information
  • •Insurance information (when applicable)
  • •Delivery preferences and special instructions

Protected Health Information (PHI)

In accordance with HIPAA regulations, we collect and process health information including:

  • •Prescription and medication information
  • •Medical device delivery details
  • •Healthcare provider information
  • •Medical record numbers and insurance IDs
  • •Health-related delivery instructions
  • •Medication adherence information

Technical Information

We automatically collect certain technical information when you use our Services:

  • •Device information (type, operating system, browser)
  • •IP address and location data (with permission)
  • •Usage patterns and interaction data
  • •Log files and crash reports
  • •Performance metrics and analytics data
How We Use Your Information

Primary Service Purposes

We use your information to provide and improve our medical delivery services:

  • •Processing and fulfilling delivery requests
  • •Coordinating with healthcare providers and pharmacies
  • •Route optimization and delivery tracking
  • •Communication about delivery status and updates
  • •Customer support and issue resolution
  • •Billing and payment processing

Secondary Purposes

With appropriate consent, we may use information for:

  • •Service improvement and analytics
  • •Marketing communications (opt-in only)
  • •Research and development of new features
  • •Compliance with legal and regulatory requirements
  • •Fraud prevention and security monitoring
Contact Information

For privacy-related questions or requests, please contact us:

Privacy Officer

privacy@rxrunner.com
(281) 699-3321

Mailing Address

RxRunner Privacy Office 123 Medical Center Drive Suite 400 Houston, TX 77001
Legal Disclaimer

This Privacy Policy should be reviewed by qualified legal counsel. RxRunner reserves the right to update this policy as needed to comply with applicable laws and regulations.